Halfell is run by one person, so when you email, you're reaching the person who actually makes the decisions, not a call centre.
The best way to reach me is by email at halfell.apparel@gmail.com. Whether it's a question about a product, sizing, your order, or just something you want to know before buying, send it over, and you'll get a straight answer.
I aim to reply to all messages within 1 to 2 working days. Emails that come in over the weekend will usually be answered on Monday.