Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, contact us by email at halfell.apparel@gmail.com. We will provide a UK shipping address along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at halfell.apparel@gmail.com for any return questions.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Under the UK Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receiving your goods. To exercise this right, you must notify us at halfell.apparel@gmail.com within this 14-day window. Following notification, you have a further 14 days to return the item to us. To receive a full refund, items must be returned unworn, unused, with tags attached, and in their original packaging.

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at halfell.apparel@gmail.com.